Diversity
Trust and respect for the individual is at the core of everything we do. We believe in the merits of diversity and embrace team members’ visible and invisible differences. We value the richness and variety of ideas and approaches that result from these differences.
Client Value Creation
We believe to be successful, our customers must also be successful. We design processes, policies, and products from the customer’s point of view and measure what’s important to them. We earn customer trust and loyalty by consistently providing the highest quality and value. Although we pay attention to competitors, we obsess over our customers.
Ownership
We strive for excellence in all that we do and believe each individual’s contribution is critical. We accept personal accountability to consistently achieve our revenue and profit goals. We act like owners, treat the company’s assets as our own and make decisions with the company’s long-term success in mind. We always act on behalf of the customer and the entire organization. We never say “that’s not my job.” We think “big” with a bias for action, passion, determination, perseverance, and the sense of urgency.
Invent and Simplify
We embrace ambiguity and expect innovation and invention from everyone. We are always striving to simplify – sounds simple, but it is hard work and requires discipline. We urge team members to keep us nimble by minimizing complexity and maximizing simplicity. We insist on the delivery of high-quality products, services, processes, and expect continuous improvement at every level of the organization.
Hire and Develop the Best
We establish bold visions and invest in our people. We look for people that exhibit passion to be the best, have a variety of strengths, as well as the experience and background that will set them up for success in their role. We raise the performance bar with new hires and recognize exceptional talent. We develop leaders and our leaders take their role seriously in coaching others. We believe when things go well, leaders share the credit; when things go poorly, leaders shoulder the responsibility.
Collaboration and Commitment
We value and care about each other, operate with a generosity of spirit, and have fun in the process of working together. We inspire, challenge, and support each other to be the best. We invite respectful challenges to decisions when team members disagree. We believe respectful communication and collaboration opens opportunities to create more value, while consensus narrows them to a compromise. Once a decision is made, we commit totally and execute.
